1. DESPITE NOT BEING CARVINAL
Everyone will wear masks in all public areas. We’re not throwing a party, this is to guarantee yours and our protection.
2. WE WILL NOT OVER BOOKING OUR HOTELS
We have established a maximum occupancy limit per hotel. There may be those who think this is a waste, we call it: accommodation with space.
3. WE WILL TEST OUR TEAMS
All hotel teams will be tested to COVID-19, whenever there is a corresponding symptom.
We want to make sure that everyone is doing well.
4. WE SHALL CLEAN EVERYTHING FROM TOP TO BUTTOM
We are rigorous with our hygiene measures. That is why we hold the CLEAN & SAFE certificate from the Portuguese Tourism Board.
5. 24 HOURS OF LEISURE
All gyms and swimming pools will be open 24 hours.
We want you to live and enjoy the hotel to the fullest.
6. WE ARE EXTENDING ALL OUR COMMUNAL SPACES*
Nature has never been more valued, and we intend to allow you to spend more time in it, all our hotels are equipped with an outdoor restaurant, should you wish to dine outside.
7. YOU SHALL HAVE THE SAME DELICIOUS BREAKFAST*
We rethought our breakfast. And now you can take it anytime of the day and anywhere in the hotel.
What a luxury!
8. YOU SHALL HAVE YOUR MEAL DELIVERED TO YOUR ROOM*
We have put an end to our ‘Room Service fee’ (subject to prior reservation and at certain timings).
9. CHILDREN SHALL CONTINUE TO PLAY*
Our Kids Clubs are very much still open, we have just moved all the playing outdoor.
10. WE SHALL WORK AS A TEAM TO KEEP EVERYONE SAFE
Everyone receives information about the hotel’s rules pre arrival. To ensure the safety of all our guests and staff, you will be asked to sign a term of responsibility.
* Only applicable to some hotels
These are 10 measures. But we have 300 more. If you want to know more about all the measures implemented, click the buttom below.
Part of our attitude is the ability to be dynamic. So don't be surprised if, at any time, we change these 10 commandments. One thing we can assure you: we will always be thinking about your comfort and safety.